How can a car be washed without water?
We use 3D Waterless Car Wash, a high quality solution containing nano-polymers that, when sprayed on your car, cling to the dirt creating a ball bearing effect, which "lifts" the dirt from the surface of the car. We then wipe the car clean using a microfiber towel. Scratch-free guaranteed, with little to no water needed.
What products do you use?
We partnered with 3D High Definition Car Care because they are the most trusted brand among leading car care specialists, enthusiasts and collectors. Also, 3D is the original inventor of the waterless car wash 20 years ago. Its waterless car wash product is non-toxic and biodegradable, and one wash can save up to 100 gallons of water! Our washers are fully trained by 3D specialists so that they can provide the best service possible.
Do I need to be present when the washer arrives?
If you are getting only your exterior washed, then no. Your washer will send you a message letting you know when he/she arrives and when your job is complete. If you are getting the interior cleaned as well, you just have to ensure that the washer can have access to the inside of the car. When you receive notification that the washer arrived, you can unlock the door with your clicker. Or, you can just leave the door unlocked. Our washer will lock the doors once the job is complete.
What is your cancellation policy?
As long as you cancel at least 2 hours in advance, you will not get charged. If you cancel within 2 hours of the wash or you don't cancel at all and your vehicle isn't where it is supposed to be, you will be charged the full amount.
What if it rains or snows on the day I have a scheduled cleaning?
If the forecast calls for heavy rain or snow, we will send a notification offering our Sparkl Inside service. If your car is in a covered area, you can still get the Sparkl Inside Out. The only time we will need to cancel a wash completely is when it's too dangerous for our washers to be outside (e.g. polar vortex, thunderstorms, severe snow storm). In those cases, you will receive a refund.
Where can my car be washed?
Virtually anywhere within our service area. Currently we are serving select areas in Chicago.
Do I need to supply your washers with anything?
Nope. We provide it all.
Do I need to tip my washer?
Nope. We take care of that for you. All we ask is that you please evaluate your service on your app - it will take you less than a minute!
How do you know how much air to fill my tires with?
We use a high performance portable inflator that can quickly check tire pressure with a digital gauge, and if necessary, inflate tires. The air station shuts off once it reaches the desired PSI.
Do you charge one price for all vehicles, regardless of size?
Whether you drive a smart car or a minivan, we offer one price for your convenience. However, we do observe the right to charge extra in cases where your vehicle is larger than the average SUV...for example, boats, RVs and spaceships. We will always contact you first before doing so.
What if my car is REALLY dirty?
If you've been off-roading and your vehicle is completely covered in mud, then maybe you should hose it down first. Also, there may be times where the inside of your car is waaaaaay filthy (e.g. TONS of dog hair), which would warrant a surcharge. We will contact you if that's the case. Otherwise, we can handle it!
How do you ensure that your technicians are trustworthy?
All of our technicians are background checked. We do everything we can to put your mind at ease while you enjoy the better things in life.
Do you remove/re-install car seats so that you can clean behind them?
For liability and safety reasons, we do not remove/re-install car seats. Our technicians are not trained to properly install car seats. However, we will remove booster seats since they are not strapped in. If you would like us to clean behind your car seats, please remove them before your scheduled wash.